Personality Polish

Focus On Others First

Amp Up Your F.O.O.F. ® Factor

Because first impressions count for so much, it's vital to ensure that every interaction you make is effective. When you focus on others first, they feel recognized and know they have your attention.

• Smile and create a positive atmosphere.
• Make eye contact and give a firm handshake.
• Use please and thank you lavishly!

To be always thinking about your manners is not the way to make them good; the very perfection of manners is not to think about yourself. --Richard Whately